Item: ADP Workforce Now
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use ADP company-wide throughout our organization. The main uses are for our HRIS system, payroll, benefits, performance reviews, and recruiting. It allows us to have almost all data in one place so that we can have one source for information. Our HR department is the main department user. We have 100% self-service usage with our employees.

Pros and Cons

Stays up to date on regulations
Offers training seminars

System updates can take a while
Hard to reach customer service (outside of payroll)

Return on Investment

Allows for most data in one place.

Scalability

Needs more customization. ADP does not allow full customization for all products (i.e. performance reviews, recruiting, onboarding). For performance reviews, you can only order the questions a certain way and have one rating scale for all questions. For recruiting you cannot filter out candidates based on certain responses in the application. For onboarding, you cannot add additional fields for the employee to complete or use fillable documents.

Systems Integrated With

Timekeeping
Benefits

Recruiting and benefits were implemented. Timekeeping was not possible.

Alternatives Considered

Paycom

Paycom does not offer all of the same services as ADP.

Likelihood to Recommend

ADP Workforce Now has been good for our company size, ranging from 100-300 employees. It works well if you want a system that works out of the box. It does not allow for much customization of the products. We have had to develop alternative solutions outside of ADP for some products that are not fully functional in ADP.

My ADP Workforce Now Review

Overall Satisfaction with ADP Workforce Now