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  4. User Review of ADP Workforce Now
First Year Reviewer
August 07, 2020

First Year Reviewer

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It's currently being used for Payroll services. We use direct deposit, wisely cards, and mobile clocking. It gives our employees their information in real time on check stubs, pay data, time off, etc.
  • Processing Payroll.
  • Taxes.
  • Helpful with legislation changes; keeping us informed.
  • Account Managers; you can't ever get a hold of them or they don't know anyway.
  • Support is hit or miss if the person can help you or not.
  • Cumbersome.
  • More efficient process.
  • We've been able to go 100% direct deposit or wisely card.
  • Mobile clocking is awesome.
Seems to work well to add in additional employees. The locations however are confusing and we have multiple business units. I think that part could use some work.
I think when you have a local person that can be your in-house expert I would recommend it. I would not recommend it if you didn't have your own payroll person to manage the system. There are needs that come up every day that need quickly resolved and the in-house person can do that. When you are waiting on ADP it can take hours to days depending on issue. I do like the system itself.

ADP Workforce Now Feature Ratings

7.8
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
6
Organization and location management
6
9.0
Pay calculation
9
Support for external payroll vendors
8
Off-cycle/On-Demand payment
9
Direct deposit files
10
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
9
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated