ugh
October 26, 2020

ugh

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We pay 700 people a month. Our transition was poorly executed by ADP - they bought us from another service that went out of business. And they are too labor intensive - you have an account manager but anytime they need anything they are reaching out to other departments. It's hard to get anything done or get answers.
  • Payroll is easy to process.
  • Setup was poorly done by them.
  • Taxes are wrong for individuals.
  • And you can't get an answer on questions.
  • Right now it is just very frustrating to work with.
This product dumps most of the work on the buyer and it is programming intensive and since they designed their own software it is very very hard to work with.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

We have an account manager but she inherited a lot of problems from implementation and cases in the portal take about 4 days to even get a reply on.
Very labor intensive. It is an over-robust system for average user.
Our transition was awful and our implementation specialist has disappeared and left our account manager fixing all the errors - that are hurting our employees. They placed people in taxing states they don't live or work in. 401K just turns off- accumulators are wrong behind the scenes. They start deducting taxes for no reason - Medicare surplus.

ADP Workforce Now Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
5
Support for external payroll vendors
1
Off-cycle/On-Demand payment
5
Benefit plan administration
Not Rated
Direct deposit files
5
Approval workflow
2
Balance details
3
View and generate pay and benefit information
3
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated