ADP Workforce Now is Great!
Updated January 25, 2021

ADP Workforce Now is Great!

Jordan Perili | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Adp has been beyond horrible for the last several months. Their customer service has been some of the worst I have experienced in the industry.
  • It has a nice app for smartphone users.
  • It can be overwhelming at times with how much it does.
  • Customer service is horrid.
  • Overpriced and convoluted to change employee information and run payroll.
We are using across multiple locations and it has been pretty easy with a new location launch. The implementation team sets up the new locations for you which is great!
ADP has been more user-friendly than our previous systems for both admins and users alike. But is a far cry from some of the newer, non-legacy software for payroll. Goodbye ADP.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

This has been the overall worst part of ADP, and the reason for moving our corporation away from them. Everything is way too time consuming when it comes to service. After using an alternative, I would never recommend anyone use Workforce Now.
After a year using this software, I could not be more disappointed. The customer support is among the worst I have ever seen. The site is not intuitive, sometimes having to go to three different screens to change information for a single employee. Redundancies in software, ADP limits Admins way too much. And when you have to contact them to correct something, forget about that.

ADP Workforce Now Feature Ratings

Employee demographic data
5
Employment history
7
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
7
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
10
Off-cycle/On-Demand payment
6
Benefit plan administration
3
Direct deposit files
8
Salary revision and increment management
6
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
7
Update personal information
5
View company policy documentation
7
Employee recognition
Not Rated
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
5
Notifications and Alerts
5