Satisfied Customer
October 26, 2020

Satisfied Customer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use Workforce Now for our retail company to track time and attendance for our employees. It is pertinent to have timekeeping as unproblematic as possible.
  • Automatically flags issues with timekeeping. Regarding miss punches, staying later or coming in earlier than scheduled.
  • Schedules are easy to input.
  • Processing Payroll is easy and straightforward.
  • More in depth on miss punches. It always says MISSING OUT PUNCH when it could be a lunch punch or a missing IN punch.
  • Scheduling tends to freeze up or slow down during input, making the process take a little longer than normal.
  • When internet is down, or scheduled maintenance ADP Workforce is not accessible.
I am neutral.
eTime was very outdated and Workforce now was more easier to handle.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Usually when I have to call to get assistance, the customer service is great and they always make sure my problem is solved before we hang up.
Being online, it is very easy to use and maintain for my company.
This is my first time using a Payroll Company and the transition has been pretty smooth.

ADP Workforce Now Feature Ratings

Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
10
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Update personal information
1
View company policy documentation
Not Rated
Report builder
5
Pre-built reports
Not Rated
Ability to combine HR data with external data
5