Item: ADP Workforce Now
Rating: 9
Author: Shannon Greene

Use Cases and Deployment Scope

WFN is currently used as our HRIS and timekeeping system. It addresses a multi-system issue for us, as well as digitizing processes.

Pros and Cons

Hiring.
Payroll.
Benefit management.

Consistency across pages, i.e. same button in same spot on all pages.
Nudge all button for performance reviews.
Better sync between WFN and ET&A.

Return on Investment

Streamlined processes.
Less manual data entry.
Team training.

Alternatives Considered

Netchex, UKG Pro (formerly Ultimate Software UltiPro) and Workday Human Capital Management

WFN offers a much friendlier user experience. Workday was a "pretty" system but did not offer near the functionality that WFN does. When completing a task in WFN, the steps are logical. If you did not know how to complete a task, the system is set up in a way that a few good guesses will likely land you in the right place.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Yes

Support Rating

The account manager assigned to my company is phenomenal. She is prompt when need be and takes time researching issues when appropriate. She does not hesitate to schedule time for a call if the issue I present her with is too complex to discuss via e-mail, and communicates with me on all steps. I am never left wondering where I stand with issues or concerns.

Usability

WFN is extremely easy to use. The system is set up in a way that even if you don't specifically know the path you need to complete a task, a few good guesses might lead you there.

Likelihood to Recommend

Overall, WFN is an incredible tool in the HR department. It streamlines many processes and offers "extras" or "add-ons" depending on how much time, commitment and money a company has to dedicate to the department and software.

The carrier connection feedback files are a great concept. They take away the stress of keying in data into different systems, where mistakes can happen.

WFN Review

Overall Satisfaction with ADP Workforce Now