Item: ADP Workforce Now
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We utilize ADP Workforce Now to manage/schedule our employees time out of the office along with retirement services, company announcements, policy updates, holiday calendars, etc. Our entire team uses the platform to manage and view these previously mentioned items. The platform provides us with a solution to most of our employee management needs.

Pros and Cons

Time off requests- easy to understand and work within the platform
Retirement/401k services- seamless integration of these services are weaved into the ADP Workforce Now platform
Ability to manage team from the office and away from the office with the ADP app

Would like to see capability for ADP Workforce Now time off requests to be integrated in to Outlook/Exchange calendars
Password reset process can be clunky sometimes, can take longer than tolerable to receive a password reset email, etc.
Offer a way to use W2s ADP has on file to file your taxes within the platform

Return on Investment

Reduced amount of time spent with manual processes
Provided an easy solution to view and interact with retirement services
A great resource to be up to speed on company announcements and policies

Scalability

Overall I would rate ADP Workforce Now's scalability very highly. Everyone from our accounting team all the way up to our C-Level Executives utilize the platform and each has different capabilities and access based on their position within the company. I would recommend the ADP Workforce Now platform to small, medium and large companies due to the scalability.

Systems Integrated With

Payroll
Retirement Services/401k
Employee time off requests

Extremely easy and if we ever have issues, ADP Workforce Now customer service is always top tier

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

Overall the support and customer service from ADP Workforce Now is outstanding. We don't have many issues with the platform but when we do we know we will always receive fast, friendly and reliable customer service from our ADP representative and from their general customer service contacts. The ADP team is always a joy to work with!

Likelihood to Recommend

ADP Workforce Now has been an amazing solution for our company over the past few years. Before purchase, we were relying on spreadsheets and very manual ways to track employee time off, company announcements, policy updates and retirement services. ADP Workforce Now provided helps out the most by cutting down the time spent on tracking these types of things as it's all wrapped in to the platform and easily accessible.

ADP Workforce Now- a game changer for any company

Overall Satisfaction with ADP Workforce Now