Extremely Flexible but Beware if Using Multiple EIN's
April 13, 2021
Extremely Flexible but Beware if Using Multiple EIN's

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We use ADP Workforce Now across our entire organization. Although the functionality seems somewhat endless, we primarily utilize the tool for payroll process, time and attendance, HR, talent management, applicant tracking and posting, tax filing, benefit administration and management, etc. This tool has enabled us to transition to more automated processes and ultimately a better employee experience.
Pros
- I'm a huge fan of the workflows as we're able to put controls on the fields that matter most
- Tax filing
- Reporting, it's a super friendly UI and extremely comprehensive
Cons
- I would like to see one set of validation tables across all company codes as opposed to managing separate sets in each
- When needing urgent support and calling the hotline we've often been given bad advice or a setting was changed which ultimately caused a lot of drama. Basically, I'd like for these folks to actually be helpful.
- More intuitive security, it's a labyrinth.
- Integrated time and attendance with payroll for less error, work, and friction
- Robust reporting and dashboard enable excellent analytics/reporting
- Applicant tracking has greatly sped up time to hire, administrative burden, and allowed us to keep recruiting overhead lean
- Fidelity
- Cigna
- Blue Cross Blue Shield
We've established auto-feeds to all our benefits and retirement providers and it was a relatively easy process to achieve.
ADP seems much more flexible and robust with regards to what you can do but doesn't necessarily make it easy to actually do. Paycom seemed like they had a more employee "friendly" UI and shared tables but seemed a lot more rigid with regards to how you can do certain things or if you can even do them.
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
Yes
Comments
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