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ADP - The best for some, others, not so much...
September 29, 2021

ADP - The best for some, others, not so much...

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use WFN for payroll and HR related business.
  • Payroll processing.
  • Reporting.
  • Historical data.
  • Manual checks function.
  • Custom reporting.
  • System in general.
  • Initial investment in features has made productivity skyrocket.
ADP is very user friendly, however, still seems to have some roadblocks for some users who might not be as tech savvy as others.
  • n/a
We are in the beginning stages of using other features so there is no comment as of yet.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

Support is hit or miss - we had to beg for a dedicated rep because the general call center wasn't a fit for us. We have been much happier since then.
ADP is a powerhouse for many things, however, like all programs, there are some kinks and issues. System lag on payroll days would be my biggest complaint, but that is due to the many users on the system at the same time.

ADP Workforce Now Feature Ratings

1.6
Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
2
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
1.3
Pay calculation
1
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
1
Benefit plan administration
2
Direct deposit files
1
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
1.0
View and generate pay and benefit information
1
Update personal information
1
View company policy documentation
1
Employee recognition
Not Rated
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
1.0
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Applicant Tracking
1
Notifications and Alerts
1