Not a good fit for our organization
September 29, 2021

Not a good fit for our organization

Nicole Parisi | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Payroll, benefit admin, GL and self service for the entire organization.

Pros

  • Payroll.
  • Benefit module.

Cons

  • Service.
  • Gl.
  • Tax department.
  • Adjustment functionality.
  • Implementations.
  • Slowed down progress.
  • Prevented us from streamlining and automating.
  • Diverted resources that should be working on higher level projects to manual work.
  • Employee disappointment with amendment.
Scalability in my opinion is the ability to easily interface with third party benefit vendors as we grow and our offerings change, which is impossible at this point as I've waited months for someone to contact me to sell me a solution. We can't grow with ADP because the support is lacking and generally unable to assist, poor follow up. I spend more time processing manual changes to accommodate what is lacking from an automation perspective to be able to think about our growth.
  • Empower Retirement.
  • Wageworks.
Never got a call so I don't know.
I didn't pick ADP. Ultimate is highly configurable and support with config and tax is far superior.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

[In my experience] follow-up is poor, I'm given different answers each time.
It's great for simple organizations that do not have a lot of complexity, but [I believe] it is impossible to customize and even simple functions are difficult such as processing amendments. [In our experience] support is lacking severely and implementations are a nightmare.

ADP Workforce Now Feature Ratings

4.6
Employee demographic data
7
Employment history
7
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Compliance data (COBRA, OSHA, etc.)
7
7.2
Pay calculation
8
Off-cycle/On-Demand payment
3
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
Leave and Attendance Management ()
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
Asset Management ()
Not Rated
4.7
Report builder
2
Pre-built reports
7
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Nicole, I'm sorry to hear about your experience so far. I would like to see if we could have someone from our leadership reach out to you to see what we can do to make improvements. If you would be open to this please reach out to us directly at your convenience to Ambassadornow@adp.com.

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now