ADP is a good product that has the start of all the bells and whistles and works to keep getting better
September 23, 2021

ADP is a good product that has the start of all the bells and whistles and works to keep getting better

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

WFN is used across the entire organization as a portal for employees to obtain their pay statements, punch time, enroll in benefits, onboard and find company related information. It solves the problem of having an easy to navigate interface both via a desktop and mobile access environment.
  • Interface is user friendly and easy for employees to navigate.
  • The open enrollment module is easy to set up and use.
  • The ability to customize workflow rules down to an individual custom field would be a great improvement.
  • More complex report building is needed such as ability to join tables and build on multiple queries.
  • The ability to put custom fields on its own tile to use to gather information for reporting.
  • Upgrade the organizational chart so it can easily be collapsed and expanded and exports with a key identifier.
  • It has been cost effective.
It has features that make it scalable, but they are limited in what you can do such that we cannot utilize the features to our advantage to created efficiencies.
It was a more enterprise HRIS application and had an excellent report builder. The interface was not as nice looking as ADP from a visual standpoint.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

Very friendly staff. They do try to help. Nice to have a direct contact for issues. Overall happy, but there has been times where problems have not been able to be resolved.
ADP continues to make improvements. At present, I would say it is good for a small organization or an organization that does not require heavy reporting or looking for automation outside of what ADP provides out of the box.

ADP Workforce Now Feature Ratings

Employee demographic data
7
Employment history
5
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
5
Support for external payroll vendors
5
Off-cycle/On-Demand payment
5
Benefit plan administration
5
Direct deposit files
5
Salary revision and increment management
5
Reimbursement management
5
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
8
Employee recognition
Not Rated
Report builder
5
Pre-built reports
9
Ability to combine HR data with external data
1
Performance plans
5
Performance improvement plans
5
Review status tracking
5
Review reminders
5
Multiple review frequency
5
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
5
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated