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ADP Workforce Now for HR, payroll and benefits support
Updated September 23, 2021

ADP Workforce Now for HR, payroll and benefits support

Lizzette Romero | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being used across the organization. We use it for payroll and benefits.
  • Simple scheduling
  • Training availability
  • Reporting can be tricky to set up in Custom Reports
  • Setting up PTO is cumbersome
  • Keeps Managers updated with team schedules
  • Accurate pay
I would like to have the ability to use the Recruiting and Onboarding features, however, I am told that ADP Workforce Now does not allow for customized companies. Unfortunately, we can't integrate this with the payroll and benefits.
  • None at this time
None at this time
People soft had more features and they were easier to use.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

I get accurate information, but sometimes it's not timely.
Payroll is simple after you have been trained on how to process it in ADP Workforce Now! However, year-end reporting was tricky in that I was looking for a custom report--it took a few hours to figure out how to draw the information from the system. OSHA reporting requires monthly averages of staff and actual hours worked and overtime. I figured it out but had to do a month-by-month report. I would love a standard OSHA report template for next year.

ADP Workforce Now Feature Ratings

7.6
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
5
9.5
Pay calculation
10
Support for external payroll vendors
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
7
8.3
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
10
9.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
9
Asset Management ()
Not Rated
4.5
Report builder
4
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

COVID-19 Response

I think that ADP was a vital partner in dealing with the COVID-19 crisis. I was able to add FFCRA hours to those that needed it, then track those that had received it and download the reports for the corporate office to manage the credits. Alex was accessible and promptly answered all of my questions.
There was no reason for my business to request a loan for PPP purposes. I did read all of the updates and information sent each month and appreciated the prompt and correct information. I was able to pass on this information to those friends and family that needed assistance with accurate and timely information.
The webinars were extremely helpful to me and the employee communications toolkit was used and guided us to make timely and difficult decisions that impacted the team. I especially liked the COVID button at the top of my ADP homepage that had updates and helpful information for the management team.
Many of my team members use the mobile app to request PTO, check their schedules and view their punches. A few have used it to view pay check stubs and update their home address. It's best to coach them during their first week so that they can get used to going in and using it to answer the simple questions.

Using ADP Workforce Now

44 - Retail Hardware and Lumber
3 - We are owned by Kodiak BP and they have three individuals at the corporate offices that support ADP. They are all in HR and trained in the system.
  • Payroll
  • Benefit elections
  • Scheduling
  • I use reports to track headcount
  • I view the organization charts and share them with new hires
  • I am hoping performance reviews gets purchased
  • Onboarding module would be very useful
Kodiak corporate offices are happy with the product and will most likely continue.