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ADP review
September 29, 2021

ADP review

Meachele Thomas | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is used as a total HRIS system for our company... from recruitment to payroll and everything in between.
  • It has had a huge negative impact for what I believed it would do. I am extremely disappointed with the training and support. I have voiced my concerns and feel like it falls on deaf ears after the initial conversation. I get a call and then nothing ultimately changes. We are going to be looking for other options after Jan 1, 2022 unless something significantly changes with ADP.
Again, I am sure the product capability is there but when you aren't trained on how to use it then the capability is useless.
  • Nothing because integration of systems has not been explained.
Initially I selected ADP due to promise of products and support.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

No

My newest rep, Natasha, has been great the couple of weeks I have had her. Prior to her, the support from the rep was subpar. I feel like the reps have too many clients to give the support that is needed.
I have had multiple issues with ADP starting shortly after implementation. Most recently I have asked for analysis and support with the applications we currently pay for with ADP and was then quoted a ridiculous cost of $10,000 to have someone look at the applications we have, see what we are using efficiently or not, and then provide some training in areas that we feel we have not had any training. With the cost we currently pay to use ADP, and the cost of the products there should be training offered at the time of each product being implemented. The only training I have received was at the initial implementation when everything is being thrown at you and you don't even know what questions to ask because the product is brand new to you.

ADP Workforce Now Feature Ratings

2.3
Employee demographic data
4
Employment history
3
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
3
2.6
Pay calculation
2
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
3
Benefit plan administration
3
Direct deposit files
3
Salary revision and increment management
2
Reimbursement management
Not Rated
1.3
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
2
2.0
View and generate pay and benefit information
2
Update personal information
4
View company policy documentation
1
Employee recognition
1
Asset Management ()
Not Rated
1.3
Report builder
1
Pre-built reports
2
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
2.0
Performance plans
1
Performance improvement plans
1
Review status tracking
3
Review reminders
4
Multiple review frequency
1
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
1.2
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Applicant Tracking
2
Notifications and Alerts
1