Still learning ADP Workforce Now but so far we are satisfied
September 27, 2021

Still learning ADP Workforce Now but so far we are satisfied

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP [Workforce Now] to process our payroll's direct deposits and tax filings as we input our payroll in Sage and send over the file. This is a handy feature as it allows us to do more payroll cost tracking by [using] Sage as well. We also use ADP [Workforce Now] for our new hire onboarding, I-9 implementation, which is verified and is much better than the paper method. Our employees download the app and access their paystubs, [...] upload information, make changes, and see their retirements. They could not access via an app with our previous payroll provider.

Pros

  • Immediate report processing
  • New hire onboarding
  • Paid sick leave & vacation time accruals

Cons

  • Customer service isn't always that knowledgeable
  • Correctly processing when employees use sick and vacation time
  • A lot of our own man hours were tied up for setting up the system and all its functions
  • Call backs are not always done in a timely manner delaying processes
  • Overall a good system - just a bit overcomplicated.
  • Vacation & sick leave tracking
Integrated - [It] was difficult getting assistance with it, but we figured it out.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

[It is] difficult to get ahold of people, hard to figure out who to contact.
ADP [Workforce Now] is definitely needed for companies [with] employees receiving paystubs paperless, who want to access their 401K immediately, particularly for larger companies.

The switchover was somewhat difficult as we are not a large HR department, and so much of the initial setup processes were not done by ADP alone but rather step by step through conference calls. This wasn't disclosed to us upon the start.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
7.7
Pay calculation
9
Support for external payroll vendors
5
Off-cycle/On-Demand payment
9
Benefit plan administration
5
Direct deposit files
8
Salary revision and increment management
9
Reimbursement management
9
6.3
Approval workflow
5
Balance details
9
Annual carry-forward and encashment
5
8.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
7
Employee recognition
7
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
7.0
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
7
Performance tracking
7
7.0
Job Requisition Management
7
Notifications and Alerts
7

Comments

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now