ADP [Workforce Now] Rocks!
October 06, 2021

ADP [Workforce Now] Rocks!

Theresa Bray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP [Workforce Now] across our whole business. We utilize the HR, Payroll, Time & Attendance, Benefits, Onboarding, Document Cloud, and Recruitment modules. We are also utilizing ESS for employee changes. It solves all our problems and we are looking to utilize Performance Management. The best part is how seamlessly everything flows.

Pros

  • Vaccination survey
  • Onboarding new employees
  • Processing payroll and having a main contact for questions

Cons

  • More training options [would be an improvement].
  • Annual budgeting would be nicer, [especially] if we had more flexibility.
  • A better flow between Benefits and Payroll [could be improved upon]. [In our case,] we are a bi-weekly payroll and the [number] of weeks in the Enrollment Profile doesn't correspond to the number of remaining payroll weeks.
  • Reduced time and cost associated with processing payroll
  • Reduced time for administration
  • Analytics
I don't have any major issues, but [in my opinion,] nothing is perfect!
  • Carrier connections with benefit providers
[In my opinion,] the initial Carrier Connection process is a little disjointed. At times, [I felt] it was a little frustrating because I wasn't included in all meetings between ADP [Workforce Now] and the vendor, so when issues came up it was hard for me to answer right away.
I feel that overall (value and functionality) ADP [Workforce Now] is the best choice for our company.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

We love our Payroll Contact. If she doesn't have the answer, she puts us in contact with someone who does.
It is a great solution for mid-size businesses because everything flows as opposed to spending time figuring out why information didn't flow to different systems. There is a solution for every problem that we have had.

ADP Workforce Now Feature Ratings

7.0
Employee demographic data
8
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.8
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.5
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
Not Rated
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Theresa, thank you for your time and feedback. Your comments and partnership are incredibly valuable to us and our development.

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