WFN-All in one!
October 06, 2021

WFN-All in one!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use it for payroll, time/attendance, HRIS, onboarding, recruiting, GL Interface, reporting, and file management. It's ued across the organization. It a single-source system that makes managing employees easier. We don't use scheduling, as we don't find it robust enough for our industry, but the higher-level system is too expensive, so we use On Shift.
  • Payroll.
  • Time and attendance.
  • Reporting.
  • Interfacing with other systems.
  • Scheduling for sure.
  • Expanded notetaking features for recruiting.
  • App for recruiting.
  • Inconsistent training with support staff. Sometimes having to call multiple times for the same issue.
  • Saving time with staff using ADP Workforce Now.
  • Self service features for staff.
  • Ease of interface with external systems.
ADP Workforce Now gives supervisors the tools they need to manage their staff. We still have more systems to integrate for supervisors but hope to get those up and running next year.
  • On Shift
  • 403b report integration
  • Food service, point of sale integration
Having the ability to integrate with external systems is a huge time saver for us. We have more systems we hope to integrate.
They seem fine, but costs to integrate are too expensive, and making the change is not feasible timing-wise. Not unhappy with ADP Workforce Now, so don't see the need to change at this time.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Overall we are happy. Every software has its issues, we get that. I think the biggest complaint we have is the inconsistencies with support service when having an issue. We can sometimes get conflicting information and that can result in multiple calls for the same thing.
I am often a source of referral for ADP Workforce Now and have provided on-site demos to colleagues in my industry. I believe the systems are user-friendly and support is easy to use and reps are friendly and helpful. The system is cost-effective as well.

ADP Workforce Now Feature Ratings

Employee demographic data
9
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organization and location management
8
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Direct deposit files
9
Salary revision and increment management
8
Approval workflow
9
Balance details
9
View and generate pay and benefit information
9
Update personal information
10
Report builder
10
Pre-built reports
10
Job Requisition Management
10
Company Website Posting
9
Job Search Site Posting
9
Applicant Tracking
10
Notifications and Alerts
10