Item: ADP Workforce Now
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Currently, and for many years now, ADP WorkForceNow has been our primary payroll software company wide. We have found that it allows us to manage our payroll needs including tax filings and benefit management. We are utilizing more and more of the reporting to better address needs of accounting as well. Enhancements that have been made to ADP over the last few years have really addressed many of the government requirements.

Pros and Cons

Tax Filings and any follow up required
Assistance with ERC and PPP filings
Benefits management
General Payroll processing

Report creations
Ability to change items as new company software changes
Long wait times for support

Return on Investment

Time saver

Scalability

We are multiple department company. Biggest drawback for us was changing our company software without the ability to change our department coding in ADP.

Systems Integrated With

Time and Attendance
Benefits

Support has been very helpful

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

Long wait times have been the biggest drawback here. For the most part the support we have received has been good. We have had a few times when it has caused extensive backtracking especially with the new government programs. For general support it's been good.

Other Software Used

Sage Intacct, Concur Travel and Expense, Microsoft Excel

Likelihood to Recommend

We are not a large company, but ADP provides us with more options than needed to manage our payroll and benefit needs. The processes have evolved over the years to provide a streamline functionality. We do find it difficult to have a long-term client relation person, though. We tend to get support via phone calls, sometimes longer than usual wait times, but it works. The staff is knowledgeable and if they can't help they do get additional support.

A Place to Grow

Overall Satisfaction with ADP Workforce Now