ADP IS THE WAY TO GO!
October 05, 2021

ADP IS THE WAY TO GO!

Barbara Nazarko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is being used as our payroll processing company. We use it for payroll tax filing and HR. Our employees use it for electronic timesheets, which serve to track accruals.

Pros

  • Customer Service
  • Reporting Capabilities
  • Timely Processing of Payroll
  • Learning Sessions

Cons

  • Beginning navigation-once learned is much better.
  • Timesheet codes-difficult to change/update.
  • Saving on triplicate timesheet forms.
  • Consolidated payroll and HR, avoiding errors/missing paperwork.
  • Ease of tax credit processing for certain aspects of covid pay.
We use ADP for HR and Payroll only. We understand that it can be used for other purposes, but we have no need to change how our other systems are used at this time.
  • None
We have not used any ADP/outside vendor integration at this point.
Paychex offered little to no customer service. Paychex was unable to provide us with online timesheets that would fit our accrual and pay profiles. Paychex HR and Payroll did not process in the same module. Extra HR modules needed to be purchased, and those did not flow to payroll.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Excellent support, whenever the support is needed...ADP is there to help! The support links provided within Workforce Now are also very very helpful. Easy to search and easy to get answers fast.
The fact that HR and Payroll are not separated into modules is wonderful. The ease of report building is fantastic. The ability to see payroll history is great also. Updates for tax/HR/payroll law changes are quickly dealt with.

ADP Workforce Now Feature Ratings

9.8
Employee demographic data
9
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
8.3
Approval workflow
5
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
Not Rated
Update personal information
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Barbara, Thank you for your feedback and partnership. Your comments and insights are greatly appreciated.

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now