ADP Workforce Now: Truthful answers from a real user

I believe we could be using other products and processes within ADP but the training is difficult to accomplish because, like most other companies' HR Depts. I've talked to, we are short-handed and don't seem to have time for the training needed to utilize those options. This is not completely ADP's fault, of course, but maybe categorizing training videos with enhancement releases, etc. might be helpful to resolve this issue. That would make it much easier to access necessary training instead of having to go all over to find answers to questions and instructions for using available products.

This is difficult because our Rep is incredible but she doesn't always get the support she deserves either. I can see she tries to research and help with issues that are presenting themselves but there is a lot of back and forth between Service and other departments who don't have to speak with clients directly and therefore are not as invested in their positive outcomes as our Rep is.

Pros: It is good to have a great service rep—we've had both good and bad so we definitely appreciate the great one we have now. Time and Attendance reps seem to always know what to do when called with problems with time clocks. Reporting Reps are good at their jobs, for the most part, sometimes we have to go back and forth until the final product is correct but they are usually knowledgeable and easy to work within the Reporting Dept.

Cons: The PTO tracking and plans are fallible and this is a huge administrative issue for HR and Payroll depts to have to correct. Standard reports should be a little more flexible regarding filters, etc. We use WFN for an automated file feed to our 401K vendor but, if we run more than one payroll in a week, we have to create a Service Request to make sure files are sent to the vendor for all payrolls processed in that week because, if not, they don't send and that's a potentially huge issue with 401K compliance policies.