Item: ADP Workforce Now
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We are using it across our whole organization of around 50 employees. We have been using ADP for the last 5 years or so at least. We are using it for Payroll, Benefits, Learning Management Software. We also use it for time keeping purposes and for time off record keeping.

Pros and Cons

Payroll Support
Learning Management Software

Taxes and smart compliance
Dedicated support lines for certain areas of the system. Not everyone can know everything about the software
Timely notifications

Return on Investment

Time savings from HR for payroll
Time savings from HR for benefits admin

Scalability

I think it does a good job with scaling across our business. We have had as many as 80 employees at Benchmark Systems while I have been here and currently have around 45. So I think it does a good job even through different sizing. I cannot speak for a different industry because I have only used ADP in our computer software industry.

Systems Integrated With

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

I would say more often than not I have had good support lately. I will say there was a time I really struggled with getting someone that could help me or I would be transferred multiple times before I would get assistance. That seems to have gotten less [common] with time, which I am grateful for.

Other Software Used

Ease (formerly EaseCentral)

Likelihood to Recommend

I believe that ADP does a decent job overall with our HR services. I do really like the payroll software and it seems like over the last 4 years that I have been using it, it has has gotten even more user friendly. We have really struggled with the taxes/smart compliance not being handled in a timely fashion when issues arise. That is my least favorite part about ADP.

ADP: Solid Choice for Payroll Services- Needs Work in the Taxes Department

Overall Satisfaction with ADP Workforce Now