Human Resources Manager
Updated February 17, 2022

Human Resources Manager

Maria Eugenia Tourn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ADP Workforce Now

I have worked with ADP Workforcenow since 2015. ADP's evolution has been outstanding and it has provided different sources to all ADP users.
The Benefit Portal, Talent portal and the Cloud have really assisted all HR Professionals in time-saving. Our company uses ADP across the whole organization and within the last years we have implemented both the Benefit Portal and Cloud.
  • Time and Attendance
  • Benefit
  • Reporting
  • Paid Time Off
  • Provide documents like policies
  • ROI On Benefit connections
  • ROI on COBRA connections
  • ROI on setting up garnishments
ADP Workforce Now is currently being used in the entire organization in all departments. It has proven to be a ver user friednly tool.
I consider ADP more user-friendly than any other software I have used. The App facilitates its access to Employees.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

This would be an area ADP can improve. Customer Support sometimes takes too long. Even with the call-in option, sometimes I would have to wait more than an hour to get a response on sometimes time-sensitive issues like payroll.
ADP should also have the option of a chat where quick questions can be replied quickly.
ADP is very efficient when it comes to processing payroll but lacks a better system for PTO documentation.

ADP Workforce Now Feature Ratings

Employee demographic data
7
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
6
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
4
Balance details
4
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
7
Update personal information
7
View company policy documentation
5
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
Not Rated