Item: ADP Workforce Now
Rating: 10
Author: Mariana Shih

Use Cases and Deployment Scope

We use ADP Workforce Now to process payroll and HR functions for 2 companies. Workforce Now enables us to onboard a new employee seamlessly, and the employee can choose to elect e-Earning Statements once an invite is sent and an account created. Every step of adding a new employee is easy to follow and self-explanatory. The payroll and reporting ends are efficient, without my payroll person having to spend a lot of time to get payroll and reporting done.

Pros and Cons

Employee profiles; pay, personal, and employment are easy to navigate and edit.
Sample reports are useful! We used the sample reports to apply for PPP loans and forgiveness and for insurance audits every year.
We can easily upload a file with hourly employees' hours.

The font size of employees' pay rate on Pay Profile should be smaller. I'm always worried someone walks up to me and I can't minimize the screen fast enough.
Assigning a time-off policy isn't easy to find.
Vacation accrual policy is set up behind the scenes, I'd like to see the criteria without calling customer service.

Return on Investment

We can focus on our overall business objects without spending too much time in processing payroll.
We can hire a new employee quickly.
The timekeeping module was pricey and we chose another vendor instead.

Scalability

Since ADP is web-based, we can access it from different locations. We haven't had the need to deploy across multiple departments.

Systems Integrated With

Deputy's time-keeping system.

Very easy! we export a CSV file from Deputy with hours worked by each employee and upload it to ADP. The only issue is we can't get paid time-off on the same report.

Alternatives Considered

Surepayroll works well for smaller companies. The customer service hours are longer than ADP which helps.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

Most of the time I get an experienced customer service person when I call. When I don't get a newcomer, takes a long time to get an answer. But I have to say all customer service agents are very professional and polite, which make waiting a bit more tolerable.

Other Software Used

Microsoft 365 (formerly Office 365), Deputy

Likelihood to Recommend

ADP Workforce Now takes away the burden of having to make tax deposits and preparing employment quarterly/annual returns internally. Especially with us having employees in 2 states, it helps to let ADP take over the tax reporting. However, the Company must have funds in the bank account 2 business days before the pay date which may be a problem for companies who don't have the extra cash reserve.

ADP Workforce Now from a user's perspective

Overall Satisfaction with ADP Workforce Now