Item: ADP Workforce Now
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use ADP for time and attendance, payroll, and human resources applications. All of our benefits are managed through ADP, and we use their retirement services. Having all of this consolidated in one program has given us the ability to streamline many duties. The employee self-services have reduced admin time looking up information that's easily available.

Pros and Cons

Easy user interface
Custom reporting
Time tracking ability to allocate time
Customer Service is very good

General ledger interface is difficult to manage
General ledger accounts mapping is highly complex
Would like to be able to block changes from being made during certain times (such as no changes to 401k deductions, bank accounts, and other things that affect payroll while creating/processing a payroll).

Return on Investment

At times, low employee satisfaction
Fast processing time for payroll
Difficulty meshing HR and payroll functions

Scalability

I would go higher, but some functions that I think should be user-generated require a service call. There is often a disconnect between departments on what should/should not be done in employee setups. More training/educational materials would be nice, but the user community is great and most questions are answered there.

Systems Integrated With

Abila MIP

This isn't a direct integration, but it works quite well. ADP makes it easy to export payroll files for later import to our accounting software.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

I typically have short hold times when calling for assistance. Most issues are resolved with one call, though more complicated problems can take longer. The support team is very nice and patient.

Other Software Used

MIP Fund Accounting, Microsoft 365 (formerly Office 365), Microsoft Teams

Likelihood to Recommend

If you just need simple payroll solutions, this may not be the best fit. But, if you have employees in multiple jurisdictions, need integrated payroll and benefits/human resources applications, this is the way to go. Their support teams are great, and problems are almost always solved while on the phone or in a chat.

ADP is Flexible and Good Value

Overall Satisfaction with ADP Workforce Now