Better customer support
Updated November 24, 2021
Better customer support
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
It is the timekeeper across the organization. Our payroll processing and human resources software. Reporting used for financial analysis.
- Time keeper.
- Payroll processing.
- Quarterly tax filings.
- ACA reporting.
- Training new staff.
- Understanding organization needs behind requests.
- Negative impact - incredibly expensive.
- Positive impact - employees have full access to earnings/wages in real time.
- Negative impact - staff requiring help feel helpless when support is needed.
- none
Unfortunately we data dump payroll data and upload into our general ledger - not a true integration.
I have used UltiPro for payroll processing. Similar positive processing results. Also, similar "client support" which is cumbersome, requires a lot of time and does not feel "customer service" oriented. I use ADP as it was in place prior to my arrival.
Do you think ADP Workforce Now delivers good value for the price?
No
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
I wasn't involved with the implementation phase
Would you buy ADP Workforce Now again?
No