Better customer support
Updated November 24, 2021

Better customer support

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is the timekeeper across the organization. Our payroll processing and human resources software. Reporting used for financial analysis.

Pros

  • Time keeper.
  • Payroll processing.
  • Quarterly tax filings.

Cons

  • ACA reporting.
  • Training new staff.
  • Understanding organization needs behind requests.
  • Negative impact - incredibly expensive.
  • Positive impact - employees have full access to earnings/wages in real time.
  • Negative impact - staff requiring help feel helpless when support is needed.
We require several departments and the software is flexible and can handle. Also staff know how to make changes on their own.
  • none
Unfortunately we data dump payroll data and upload into our general ledger - not a true integration.
I have used UltiPro for payroll processing. Similar positive processing results. Also, similar "client support" which is cumbersome, requires a lot of time and does not feel "customer service" oriented. I use ADP as it was in place prior to my arrival.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

No

[In my experience,] difficult, always busy, talk at you - not to you.
Basic payroll processing can be seamless. Contacting support services and getting answers to questions or requests timely is a problem. Too many levels of service bottlenecks the system. Not enough personal attention.

ADP Workforce Now Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.2
Pay calculation
10
Support for external payroll vendors
7
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
4
Reimbursement management
Not Rated
6.7
Approval workflow
8
Balance details
6
Annual carry-forward and encashment
6
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
3.0
Report builder
Not Rated
Pre-built reports
3
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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