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We'll be sourcing a new HRIS platform....
December 01, 2021

We'll be sourcing a new HRIS platform....

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use the WFN platform and have added on the Onboarding and Document Cloud features. We will be sending off our employee files soon for digitalization so I can't speak to the Cloud features as of now. If it promises what they say, we should be happy & more effective paper-free.
  • Honestly, I can't think of one thing they do well and that it no exaggeration.
  • Performance Mgmt product is terrible - not at all user friendly so we outsourced to another vendor.
  • Calibration tools would be excellent as we have to manually do this function during our annual performance reviews.
  • Silly updates, like new dashboards, are continually rolled out, which are senseless when they have much larger issues to fix with compensation particularly.
  • Again, I see nothing positive to say, particularly on ROI - we've shelled out many dollars and have very little to show for it in any type of satisfaction.
I have not seen anything of value here either.
  • A vendor for Performance Mgmt.
  • A vendor for Org Charting.
  • In the process of adding a covid tracking vendor because this new feature in ADP leaves a lot to be desired.
It has been very difficult getting someone to assist us with API (which is another feature we had to pay extra to get).

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

We've had so many service tickets either answered untimely or not at all, as well as long hold times to initiate a phone call with someone to assist an issue(s) to mention just two of my reasons for the rating.
I wish I knew how many times I've called ADP representatives for help with a myriad of issues - hold times can be an hour or longer, and when your call is answered they either 1) transfer you to another department or 2) say they don't know and to submit a ticket in the portal. The ticket issue is laughable, as they do not have a sense of urgency in getting in touch with any sort of assistance so I usually just go it alone - our payroll dept feels the same.

ADP Workforce Now Feature Ratings

2.3
Employee demographic data
3
Employment history
3
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
2
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
2
2.6
Pay calculation
3
Support for external payroll vendors
1
Off-cycle/On-Demand payment
2
Benefit plan administration
3
Direct deposit files
5
Salary revision and increment management
2
Reimbursement management
2
2.0
Approval workflow
2
Balance details
2
Annual carry-forward and encashment
2
3.0
View and generate pay and benefit information
3
Update personal information
3
View company policy documentation
3
Asset Management ()
Not Rated
2.3
Report builder
3
Pre-built reports
3
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
2.0
New hire portal
2
Manager tracking tools
2
Performance and Goals ()
Not Rated
3.0
Job Requisition Management
3
Company Website Posting
4
Publish to Social Media
4
Job Search Site Posting
3
Applicant Tracking
3
Notifications and Alerts
1