Overall Satisfaction with ADP Workforce Now
ADP is our current platform for payroll and the HRIS for benefits and connectivity with vendors. We are reviewing their performance management portal, compensation, document cloud, and potential applicant tracking system. Learning module may be reviewed at a later date.
- user friendly system
- single sign on
- accessibility
- ability to find what I am looking for easily is sometime hard
- customizable fields sometime lack
- generating reports can be challenging
- proactive customer service - checking in to see how things are going
- sometime follow up and follow through is lacking
- It makes payroll easy to run
- sometimes the time it takes to build a report is wasted time when trying to reach an expert within the reporting team
- using the online support system is good and bad because sometimes you need feedback immediately
- having a dedicated team is great so that we can call someone right away - still work in progress
- piece meal pricing is terrible and the wrong business model - would love to see economies of scale based on platforms purchased
- Org Chart Now
- Benefit Vendors Connectivity
Fine for now...still in implementation with Org Chart now.
Do you think ADP Workforce Now delivers good value for the price?
No
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
No
Did implementation of ADP Workforce Now go as expected?
Yes
Would you buy ADP Workforce Now again?
Yes