Workforce Now - it can be whatever you want it to be!
July 03, 2023

Workforce Now - it can be whatever you want it to be!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use Workforce now for payroll administration, learning management, and HR management. The software helps us organize our employee personnel information, and makes payroll processing easier by automating salaried employees' pay and allowing manual adjustment for anything that is out of the ordinary.
  • Intuitive navigation - easy to find where things are
  • payroll processing - we have all of the reports and failstops to make sure it is accurate
  • reporting - custom reports utilize as much or as little data as we want to include
  • pay profile should be with the employee profile so we don't have to click back and forth
  • in the hire/rehire process, the "done" button is only at the top of the page before I finalize the new hire. So when I review all of the information, I have to scroll all the way to the top of the page to finish the step.
  • learning management notification doesn't exist to tell me when a course is being archived until I go all the way into the learning catalogue.
  • Helps employees be self-sufficient with digital pay stubs and self-enrollment of benefits
  • compliance reporting helps us meet our requirements and deadlines
  • payroll reports are thorough and easy to understand which helps our finance department succeed in partnership with HR
We only have one location. However, employees from all departments within the organization can utilize the software.
  • carrier connections with benefits
the integration works pretty smoothly. I was not part of the company when it was set up so I don't know how easy or difficult it was to set up.
  • UKG Workforce Central (discontinued)
ADP Workforce Now is better because it has our HRIS data and more customizable reports. When I used UKG we only used it for payroll.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Sometimes you get people who can't answer your questions. When you call in for support, the wait times can vary from 2 minutes to 45 minutes. Service requests can take a long time to be resolved.
It is very customizable, so the program can work well for small and medium size businesses that need specific functionality.

ADP Workforce Now Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
5
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
10
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated