Item: ADP Workforce Now
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We were with ADP Workforce Now for one year. The expense was over $48,000. From day one, the payroll was wrong. In my opinion, the software is antiquated. In my experience, software problems every payroll. If you wanted help with HR. Maybe you will get an email in two weeks. By that time, the situation has resolved or it was too late. By March of last year, I wanted to leave. They assured me, they would do better. In my experience, they never set up the employee deductions correctly. 2 payroll cycles some employees did not get paid, because they took too many deductions. In my experience, they left us with no solution and just a "sorry". In my experience, they never filed our State taxes because they did not have our Alabama SUI number. Hello, we work in Maryland. We have no Alabama employees. It is March, I still do not have the 940's. In my experience, they continue to take $ 3500 per month from our Bank account and we have not used the service since Dec 2023. Please save yourself money and time, in my opinion, ADP Workforce Now does not value your time. I think this is the worst payroll service-ever.

Return on Investment

No return on investment
Employees disliked the portal
In our experience, big loss of time and money
In our experience, received fines from the state. We have always been in compliance

Scalability

In my opinion, the software is not easily navigated. If you want to spend your time learning the software, you are not running an 65 employee company. I think you can tell, ADP Workforce Now keeps putting "band aids" on software issues. In my opinion, good luck finding reports or getting support.

Systems Integrated With

I would not bother integrating anything.

Alternatives Considered

I think every other payroll service is better. I left Payce because they were bought out by Deluxe. Paycom was fine, but need a HR component to our growing company. ADP Workforce Now proclaims to have this service, but I think it only exists on their time line and schedule. Paychex was utilized when we first started the company. Very expensive.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Are you happy with ADP Workforce Now's feature set?

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Support Rating

In my experience, every payroll they were contacted. I am currently contacting every day for last year's tax issues.

Likelihood to Recommend

Never. In my experience, the sales rep sold be a non existent service. Of course, he is no longer with the company. In my experience, no follow up on problems and no solutions provided. Every payroll, we spent hours on the phone with ADP Workforce Now so they could figure out the software problem. In my opinion, not a company that values their clients. We still do not have our 940's. We need this to be filed with the state and it is needed for our workers comp audit.

ADP Workforce Now - In my experience, always developing problems!

Overall Satisfaction with ADP Workforce Now