ADP is not my favorite
September 19, 2024

ADP is not my favorite

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Poor customer service and technical support.
Process payroll, time and attendance, onboarding.
Not user friendly. GL reports are lacking a reconciliation for quarterly and yearly amounts.
  • difficult and time consuming
  • manual process
customer support is lacking,
  • onboarding

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

ADP Workforce Now Feature Ratings

1.9
Employee demographic data
2
Employment history
1
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
3
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
2
1.8
Pay calculation
3
Support for external payroll vendors
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
4
Salary revision and increment management
1
Reimbursement management
Not Rated
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
Not Rated
1.8
View and generate pay and benefit information
3
Update personal information
1
View company policy documentation
2
Employee recognition
1
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.6
Performance plans
2
Performance improvement plans
2
Review status tracking
1
Review reminders
1
Multiple review frequency
2
Succession Planning ()
Not Rated
1.0
New hire portal
1
Manager tracking tools
1
1.3
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
Not Rated
Performance tracking
2
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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