Relieved to have a great tool to manage Facebook ad comments & page post replies — plus Twitter & Instagram — in one place!
July 27, 2016
Relieved to have a great tool to manage Facebook ad comments & page post replies — plus Twitter & Instagram — in one place!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Agorapulse
We're currently trying out AgoraPulse as a way to manage ad comments, page post comments, private messages and replies to our very active social media channels. Keeping track of ad comments in particular was proving to be very challenging through Facebook's native interface and we needed a more integrated solution.
- Keeps track of Facebook ad comments, page post comments & private messages all in one place, "inbox-style".
- Allows checking of multiple social media channels in one place.
- Allows tagging of users & pages within the interface (which Hootsuite doesn't).
- Still on the free trial version and haven't yet used the tool completely (would like to try it for scheduling posts), but found navigating through new posts using the keyboard was a little jumpy.
- Trying to understand the difference between posts that are faded, not-faded (regular text), one with an orange highlight on its side, and those turned green (these last are ones that have been responded to). A little hard to understand which one is the selected one that I'm on without using the mouse.
Just one, at the moment, but I intend to bring on a couple more users once I'm more familiar with how to use it.
- Haven't used the reporting/analytics features yet. But AgoraPulse is definitely helping us improve response time to leads and customers.
I looked into Hootsuite and Buffer initially but neither offered anywhere nearly as powerful and integrated features as AgoraPulse, especially for post comment response and management.