Cost Effective Virtual Machine AWS
September 03, 2018

Cost Effective Virtual Machine AWS

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Amazon Elastic Compute Cloud (EC2)

EC2 is begin used in our organization for a little over 2 years. EC2 has addressed cost and quality, but not customer support, in comparison to GCP and Azure. We are running a few workloads on AWS, including EC2. We moved to AWS after we faced a major performance drop in GoDaddy VPS, and cost was peaking out. Then we evaluated AWS and moved on


  • Best in performance
  • Offers so much customization and security measures
  • Very cost effective


  • Upgrading of EC2 core components should be pre-announced to the customer, rather than crashing the server (which happened to me in 2017 more than 8 times.)
  • Customer support is very costly and not that effective on cases, if bought
  • For choosing the Mumbai region, I had to get authorization from AWS support. It was a very awkward and lengthy process: it took 2 days for the request (this happened to us in Dec 2017.)
  • Approx 40% Positive Impact due to it being cost effective and secured.
  • Approx 30% Negative Impact due to improper AWS Technical Support
Security and cost are the major components which impact end users. We evaluated all the cloud platforms, and found AWS EC2 to be very cheap and more secure than GCP. Due to the improper configuration in AWS, we were compromised several times, then fixed it via some partners. Terminology is quiet confusing if compared to other cloud providers.
It's good to use low end EC2, which cost a few cents an hour for those who are testers (who just need to evaluate it).
Blogs and Personal website can be hosted at a very cheap cost (approx. $20) and in a way that's more secure than any other cloud providers. And for high performance EC2, go for Reserved Instances which is more affordable than unreserved instances

Amazon Elastic Compute Cloud (EC2) Support

I have faced that level of support.
Our many query were unanswered for few days and costed us a lot.
Knowledgeable team
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - Sometimes we have to pay for no matter what happens for backup and other services
Yes - Forget about timely manner. we have to face downtime of 2 days. which eventually costed us a lot to spend money on third party aws partner


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