Item: Atera
Rating: 10
Author: Dan Benson

Use Cases and Deployment Scope

We use Atera across our entire company, multiple locations, and multiple home users. It has revolutionized how we serve our clients throughout the agency through its ease of use and how well it performs.

Pros and Cons

Remote service.
Systems monitoring.
Software implementation an d auditing.

Return on Investment

It resolves many of our remote servicing situations and keeps us at the shop to help others.
Keeps us informed of potential faults in our systems before users even know.
Helps up deploy patches quickly.

Alternatives Considered

SolarWinds Dameware Remote Everywhere (DRE), Goverlan Reach and TeamViewer

It works at least as well as Dameware, and it is miles beyond both TeamViewer and Goverlan.

Usability

A quick "poke around" and I immediately knew how to use it. Very user-friendly.

All in One

Even since implementing Atera, we have grown as an agency by an additional location and several new employees. Being able to serve multiple locations on minimal staffing has revolutionized our workflow.

Likelihood to Recommend

We used to need our users to be connected to their VPN in order to serve them. This means ultimately that their computer is at least 85% functional. This is not usually the case when they call or need help. Atera uses lower bandwidth than other products we have used which means even on rural internet on a computer struggling to connect we can usually still reach out and help our clients.

Atera has revolutionized our Service Teams work flow

Overall Satisfaction with Atera