Atera - Powerful RMM tool for businesses of all sizes
October 20, 2021
Atera - Powerful RMM tool for businesses of all sizes
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera as our main RMM tool. We use it for ticketing, device monitoring, patch management, software reporting, and remote device access. We are an outsourced IT provider so the majority of our organization uses it.
- Device monitoring
- Status reporting
- Ticketing
- SMB reporting
- Software reporting
- Sage integration for billing
- Uses Splashtop for remote access, which saves us from having to buy something like TeamViewer
- Makes it easy to keep track of all of our clients
I have not looked at any other alternatives. We have been using this since I have worked here.
We have many clients and Atera makes it easy to have multiple templates for different clients. We have saved many users from drives going bad with alerts from Atera. Since it's easy to use and set up it saves us time with being able to move on to the next job.
Having everything in one platform makes everything easier to find and use.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
I wasn't involved with the implementation phase
Would you buy Atera again?
Yes