Atera - Cost effective RMM solution
January 21, 2022

Atera - Cost effective RMM solution

Kallie Koortz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atera

As a IT service company we support various clients using Atera RMM solution. We do remote support, patch management, and asset control using their product. Due to the fact that our clients are spread over a wide area and different sectors it makes it solve the remote support better than most products.
  • Patch management is very good. Easy to use and very accurate.
  • Hardware monitoring is good and alerts are on time - we always know what is happening.
  • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
  • The backup add on module interfaces to Acronis which make it disjointed.
  • It can expand patch management for office 365 product.
  • ROI is excellent - one cost for multiple devices makes it excellent.
  • We have great monitoring system allowing us to be in touch with over 100 end points.
Kaseya and SolarWinds has excellent features but are bloated and are not geared for the smaller service providers. Cost wise Atera is a brilliant product for MSP that wants to control cost and have a light and easy product to use.
Technicians found it easy to adapt to the product. In house training was very easy.
We rolled out the product to over 100 endpoints and 20 clients - still rolling out to more.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Acronis Cyber Backup, Acronis Cyber Protect Home Office (formerly Acronis True Image), ESET Endpoint Security
IT support staff is managing a multitude of clients by doing proactive support management, producing accurate reports to management.

Atera Feature Ratings

Remote monitoring
9
Network device monitoring
Not Rated
Multiple Server Monitoring
9
Multi-device monitoring
9
Automated alerts and notifications
10
Patch Management
9
Software and hardware inventory
10
Performance data reports
9
Data backup and recovery
8
Antivirus and malware management
8
Administrator access control
8