Atera works in an IT department
January 27, 2022

Atera works in an IT department

James Riddle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

I use Atera to monitor critical services running on my servers. I'm able to be notified when the services stop running and attempt to restart them. It's used for remote access to remote workers and for patch management.
  • Service monitoring
  • Remote Access
  • Remote command prompt
  • Patch Management is somewhat confusing
  • More information on the device page about the device
  • Being able to resolve issues from my desk has saved hours of my time
  • Being alerted to a service that stopped running prevented extended downtime.
I've previously used Kaseya. Kaseya has a lot of options that are aimed toward MSPs that I don't need just monitoring an internal IT department. The cost difference is huge between Kaseya and Atera also. Being able to just license based on the techs using Atera as opposed to the number of endpoints was huge for me.
Setup has been easy. It's very intuitive on setting up parameters to monitor and alert on. On the dashboard page, I'm able to get a list of the open alerts and see what is going on with my devices.
I don't have any need for the PSA and billing sections. Having everything else in one place makes it easy to diagnose and resolve issues as they come in.

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Veeam Backup for Microsoft Office 365, Microsoft 365 (formerly Office 365), Veeam Backup & Replication
I find it very well suited for my internal IT department needs. I'm able to manage both on-prem devices and remote workers. Being able to reliably connect remotely to their PC or laptop is a huge time saver for me. Being alerted to servers or services that have crashed allows me to fix the issue before it becomes a problem for my end users.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation