Atera has helped us maintain full support even while facing Covid-19 that kept us from going onsite to assist clients.
Updated January 31, 2022
Atera has helped us maintain full support even while facing Covid-19 that kept us from going onsite to assist clients.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera to manage over 300 of our customer's approximately 2500 devices. It allows us and our customers to open tickets. It allows us to monitor their networks and equipment as well as assist them remotely when needed. Often we know when a customer has a problem before they do, I could not do my job as well without Atera.
- Hardware Monitoring
- Remote Support
- Entry of support tickets
- Occasionally will stop reporting and have to be reinstalled on client computer
- Patch management will sometimes fail when deploying an update
- When you change the PC name it doesn't always change in Atera
- Positive: [It] has enabled us to do more remote service billable calls by knowing when issues are happening on a system of customers
- No negative impacts that I can say at this time
We have used LogMeIn before Atera and found Atera to be much easier to manage for the type of business that we provide. Atera allows us to do more specific monitoring for our customers than any other similar products that we have found so far.
Atera has enabled us to manage 300 companies with 2500 devices without needing to [physically] go on-site for service calls as often. This has been especially useful during Covid-19. Automation has enabled us to focus more on bigger issues and not spend as much time on small tasks and monitoring since it does it in the background for us.
With this flexibility we have been able to stop using three or four different programs at a time, so we have saved money, reduced the amount of software that we put on our and our client's PCs. The flexibility has made it easier for us to grow our client base without adding as many employees to keep our prices down and our profits up.