You get your money's worth and MORE
Updated March 17, 2023
You get your money's worth and MORE
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
Score 10 out of 10
Overall Satisfaction with Atera
We use Atera to handle the majority of our automated service work. It audits each machine under management and reports back to us about updates awaiting to install, issues with updates, or availability. Additionally, it allows us to monitor the health of the machines under our management. It alerts us to problems before they become time-losing problems. I can easily manage the various contact information for my clients as well. From one screen, I can see what level of access my client has and if the contact I'm working with has the authorization to handle the issue we are currently working on.
- They listen to user requests and update the product quickly.
- They communicate with their customers in a timely manner.
- They allow MSPs to focus on relationships instead of managing software.
- Some of the internal links move you to various parts of the website which makes it difficult to get back to your original page.
- Some of the configuration settings are hard to find.
- Their instant notifications don't always work quickly.
- Atera has improved my bottom line because it has taken away some of the busy work and automated it.
- Additionally, many of the redundant "level 1 tech" tasks are completed by Atera leaving me without the need to pay a tech.
- The alerts are very informative and have save my clients THOUSANDS of dollars by avoiding lost time.
I am able to set up various thresholds that are constantly monitored by Atera. Then, when one of these thresholds is passed, I am alerted to the issue. This allows me to go about my business as usual without having to be stuck in my ticketing system the whole time. The email also gives me the ability to know where or not I should be jumping into action or if I have some time to respond.
I use all except the billing. Our company has had a separate accounting system that's been in place for a number of years. I love the RMM & PSA systems though. They allow me to automate simple tasks and to have remote monitoring for everything else. The remote access is helpful since most clients need IT resolutions quickly. The remote option allows us to remotely fix many of the issues that clients previously had to wait to be resolved.
Atera is lightyears ahead of what we were using with Bitrix24. I say not to bash Bitrix24 because they provided me with the processes I needed at the time. However, one of the major benefits I have with Atera is their ever-growing partnerships with other IT vendors that MSPs love to use. They integrate right into Atera and allow me to add services with the click of a button or, worst case, by running a script that installs the service on the users' devices.
The interface has improved significantly over the years. The latest version of the user interface is actually very informative and easy to use. There are a few things I've recommended to add to various dashboards, but they're not critical issues. I just think a little more information on the dashboard could save me from having to click into a device or contact and would speed up my overview/review process.
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For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.