1. Home
  2. Remote Monitoring and Management Software
  3. Atera Reviews
  4. User Review of Atera
Atera MSP suite
April 07, 2023

Atera MSP suite

Joel Greenberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

Atera is used for MSP services. It is a fantastic product. I really have not had any issues with it in three years. The remote access to clients through Atera is fast and reliable. It is the feature I use most. The ability to use scripting to create automated tasks really helps. They have a library of hundreds of scripts you can use as examples or just to plain use. Notifications are very adjustable. Thresholds for the notifications are easily changed as well. I have contacted Atera and even had a Zoom meeting with them in Israel. They are very nice. Very responsive. I do recommend this product highly. Before Atera I used Zenith product, Solar Winds and many others. Atera is by far, better.
  • Remote access for technicians.
  • Remote access for home users.
  • Automation of tasks.
  • Dashboard is simple to read with a good amount of information on it.
  • I would say custom reporting.
  • Mobile app is difficult to use effectively on a screen smaller than 10.1"
  • Workstation automation for maintenance has been great. A real selling feature.
  • The product combined with a anti-virus add-on is a great value to clients.
I feel like I have a good grasp on the status of my clients all the time. When they complain about Internet dropouts, I put availability monitoring on the client workstation or server and in a few days you have a graph you can show them of uptime. That has been perceived by clients as a great service.
I only use Atera for MSP services. I don't use the billing nor invoices.
I have used, The Zenith product (Continuum), Solar Winds, GFI and Level Platforms. Continuum was a good product but no longer exists.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)
I use Atera for small businesses. between 2 and 50 workstations and a handful of servers. This really is the sweet spot. You don't get inundated with tickets if setup properly. The choices of add on products like anti-virus give a complete package for the client that is affordable.

Atera Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
8.0
Patch Management
8
Policy-based automation
8
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

Using Atera

1 - Technical Support
1 - Moderate to low technical knowledge to use Atera effectively.
  • Remote Monitoring
  • Remote Access
  • Automated Maintenance
  • Automaed script to clear DNS cache daily. Really helps clients.
  • Ticketing
  • Billing
  • Backup
The product works very well and has a great price.