Atera, the G.O.A.T.

After testing almost all of the "bigger" named RMMs on the market, Atera is hands down the best for the way that my workflow is set up. They get a lot of things right with simple layouts, a great search bar that you can type anything into, and very easy to understand advanced functionality such as scripts and reports. The database of shared scripts is amazing and you can add your own cool scripts to the pool if you have something useful. The price is also very competitive for the one man shop that I am and allows me to scale up without feeling like I'm missing out on and features from other RMMs. Support is VERY responsive if you're having an issue and their feature board is a way to implement the exact features that users of their software want, so they really do listen to feedback. If I had to bring up a con, the mobile app is a little barebones and I find myself almost never using it but they do plan to continue to add functionality to it. Overall I'm extremely happy with using them to grow my business.

I have yet to fully utilize the PSA and billing aspects of Atera but do use the remote access and RMM extensively. I've begun to explore the other functions to see if I can do everything in Atera going forward but still have to get out of my old manual ways.

I would do it the same exact way of starting with Atera, trying out other systems, hating them, canceling them and promising Atera to never doubt her again.