Modern knowledgebase with easy editing for your company.
April 30, 2021

Modern knowledgebase with easy editing for your company.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

Atlassian Confluence is used as the main knowledge base across all departments. It is used internally only; customer facing knowledge base article are published in separate applications.
We are addressing the following needs with the platform:
  • Provide how-to's and descriptions for each teams' projects and track the status of projects
  • Provide how-to's and descriptions for other teams so they know where to find configuration files, how to start or stop services and generally help debugging issues
  • Provide company wide organigrams, and policies
  • Keeps an edit history so you can track who made changes and what changed
  • The editor automatically saves your drafts so you won't lose any content if you accidentally close your browser
  • Creating and linking pages, creating indexes, etc. is easily done via templates.
  • It is not possible (ootb) to collaboratively work on a site (like gsuite offers)
  • The editor can get sticky after a while and not let you enter characters or it will jump around
  • Creating templates is rather complicated.
  • Workspaces for teams.
  • Integration with AD
  • Edit history.
  • Get teams organized and share knowledge within the team
  • Enable other teams to understand tools and configuration
  • Document the status of a project.
I've used mediawiki in the past and it is quite antiquated at this time. The logical switch was to a modern, WYSIWYG system with a very low barrier for less technical colleagues.
As the company is already using other Atlassian products, like Jira, it seemed to logical to also use Confluence. They both integrate well with enterprise systems (authentication and group permissions).

Do you think Atlassian Confluence delivers good value for the price?


Are you happy with Atlassian Confluence's feature set?


Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?


It is a very well rounded Wiki and way more modern than the old style wikis where you had to learn ther markup language in order to style your site. Atlassian Confluence comes with a WYSIWYG editor so even less skilled personnel can create articles quickly. The media-management is super easy, too, thanks to drag and drop capabilities.
As with many WYSIWIG editors they can get a bit teadious if you have special needs.

Confluence Feature Ratings

Mobile Access
Visual planning tools
Internal knowledgebase
Video files
Audio files
Access control
Advanced security features