The best knowledge base tool for Software teams
February 24, 2025

The best knowledge base tool for Software teams

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We use Confluence as a knowledge base for our projects, initiatives and products. Within our team Confluence allows us to structure information in a tree structure much like in an email service but collaborative. We will store everything from requirements to release notes in Confluence and ensure it is accessible to only those who it's relevant to.

Pros

  • Design freedom within a Confluence page
  • I can add Jira tickets to Confluence pages
  • Easily organise pages into groups

Cons

  • I'd like to see more customisation options with templates and widgets
  • A documents register that you can show and hide documents in a Confluence page
  • We no longer rely on easily outdated word documents which go missing or can become corrupt. More confidence in knowing our information is safe and secure = time saving
  • It has enabled sharing of specific Confluence a pages between teams in our organisation. We have a standardised approach.
Confluence does a great job of storing information, organising it, and pulling information from adjacent Atlassian products. For what it is, it does it well.
SharePoint is use by our operational teams as it allows team sites to be set up with links heading out to other resources. It is almost like a central hub or intranet. Confluence doesn't quite work in the same way however it does a better job functioning as a knowledge base.

Do you think Atlassian Confluence delivers good value for the price?

Not sure

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Confluence is well suited to capturing and storing information on projects, products, and initiatives. It is not suited for planning, tracking progress, and collaborating on ideas.

Confluence Feature Ratings

Project Management
4.6
Task Management
4
Workflow Automation
4
Mobile Access
3
Search
9
Visual planning tools
3
Communication
8.7
Notifications
9
Discussions
7
Internal knowledgebase
10
File Sharing & Management
7.4
Versioning
8
Video files
4
Audio files
4
Document collaboration
9
Access control
9
Advanced security features
9
Device sync
9

Using Atlassian Confluence

200 - - IT - Finance - Business Support
5 - - Test owners - System Admins
  • Software projects
  • Product support
  • Requirements documentation
  • Sharing Confluence pages with Vendors and External teams
  • Project tracking if it has the capability
Confluence provides a robust solution to storing and sharing knowledge

Integrating Atlassian Confluence

Easy to set up with Miro and allows us to view Miro boards within a Confluence page which is handy for reviewing a board contents at a glance.
  • File import/export
None I am aware of
Read the documentation

Comments

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