Atlassian Confluence the good and bad
March 03, 2025

Atlassian Confluence the good and bad

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We use Atlassian Confluence as a repository of information that needs to be organized and and kept around for a longer time. It allows use to document teams, products, and processes in ways that allow use to keep things organized. In my opinion, there are certainly painful limitations, but at the same time it also serves a critical function.

Pros

  • repository of processes grouped by product, team, or program
  • Gives individual teams a place to hold their relevant documentation
  • makes it easier to establish the level at which a document should live

Cons

  • Search function is usually not very helpful
  • Search is to highly based on how recently updated documents are and not by relevance
  • the functionality around tables is quite limited, lacking ability to freeze rows or columns
  • allows us to document specific processes for trouble shooting
  • helps facilitate quicker responses to an issue with relevant process
  • quicker to find the relevant people on a team based on the team's page
Overall Atlassian Confluence is easy to use, it does have some more advanced features around version control and access management that make the tool more functional, however a major issue is that the search feature often does not return relevant results and it is often difficult to find the relevant document.
Atlassian Confluence is better suited for documenting and acting as a repository for information than the more immediate what is currently being worked on things that are better suited for in Jira. In my opinion, Atlassian Confluence certainly has it's short comings but it is the best option we have for documentation repository that we are aware of.

Do you think Atlassian Confluence delivers good value for the price?

Not sure

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

Yes

It is very well suited to document something that needs to be kept around for a longer period of time. However it isn't really well suited for brainstorming or items that might be just very short term because it can easily start to clutter up a space and make search results looking for other items less effective.

Confluence Feature Ratings

Project Management
2.3
Task Management
Not Rated
Workflow Automation
Not Rated
Mobile Access
3
Search
1
Visual planning tools
3
Communication
7.0
Notifications
5
Discussions
7
Internal knowledgebase
9
File Sharing & Management
5.9
Versioning
8
Video files
2
Audio files
2
Document collaboration
8
Access control
9
Advanced security features
7
Device sync
5

Comments

More Reviews of Confluence

  1. Home
  2. Collaboration Tools
  3. Confluence Reviews
  4. User Review of Confluence