Item: Atlassian Confluence
Rating: 9
Author: Verified User

Overall Satisfaction with Atlassian Confluence

Use Cases and Deployment Scope

Our org uses Atlassian Confluence for document storage and company wide announcements. We used to have only some teams on Atlassian Confluence but found that this tool is much better than others on the market so decided to move the entire org over about a year ago. Since then, we have upgraded to the premium version as well and integrated Smart courses along with it. So far it's been good for having 1 centralized place to store all of the company's items. We are also looking into opening the space up for external guest use as well as we are a SaaS organization.

Pros and Cons

Pros

Able to integrate with JSM
Can customize user permissions
Is able to allow guest access without exposing other spaces within our org

Cons

Integrations with Atlassian Confluence can sometimes be slow, such as Smart Courses
Limited formating structuring
Limited customizations

Return on Investment

Saved us about $20k usd a year as we migrated from Simpplr to Atlassian Confluence for company wide document collaboration storage
Saved us about another $6k usd a year from migration one of our teams from Notion to this
Able to not have to purchase extra platforms for allowing guest access such as onboarding clients

Usability

Overall, I think Atlassian Confluence has a lot of tools that can be utilized and allows your organization to not work in silos. However there are some limitations to customizing on Atlassian Confluence. It's not as exciting as some of these other tools like Notion can be but it's quite easy to use and dose the job. We love it for the Atlassian Confluence suite as a whole to be able to work cross functionally.

Alternatives Considered

Notion, Asana and Miro

The main reason for moving to Atlassian Confluence was for: 1) Having 1 space that holds all of the org's documentation and knowledge sharing 2)We already used JSM and Jira so it would an organic move to have Atlassian Confluence as our main documentation hub 3) The cost overall was cheaper having just Atlassian Confluence rather than a bunch of other software

Key Insights

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Other Software Used

Jira Service Management

Likelihood to Recommend

Atlassian Confluence feels suitable for internal team collaborations and also if you have JSM or Jira set up as well. One of our most used feature is actually having Atlassian Confluence connected as a knowledge base to feed answers to our AI chat bots on JSM. I would say if the organization already has a lot of other documentation tools such as Notion or Asana and the teams enjoy using that, I would be hesitant to switch over.

Confluence Feature Ratings

Comments

Please log in to join the conversation

Should you buy Atlassian Confluence?