Best Endpoint Management Tool
September 18, 2024
Best Endpoint Management Tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Automox
We use Automox as a patch management, software management, and remote control tool. It works fantastically for both. The remote control is very secure and works great in all OS versions. Patch management is very easy to setup and works well. One of my favorite parts of Automox is the worklets. It makes software management so easy and allows you to use the power of powershell to do a lot tasks without having to remote into the computer. The best part is the user is none the wiser.
Pros
- Patch management
- Software/Machine Management
- Remote control
Cons
- The only tricky thing is setting restart/reboot deferrals is a little tricky.
- Improved IT team efficiency
- Opens more possiblities for workstation management
- Consolidates tools into one
Easier patch management and less end user interruption. We were also able to remove old software from the workstations using the worklets catalog and custom worklets. And keeping all internet browsers up to date all the time is huge.
Reasonably priced for what you get. Easy to use. Worklets
Do you think Automox delivers good value for the price?
Yes
Are you happy with Automox's feature set?
Yes
Did Automox live up to sales and marketing promises?
Yes
Did implementation of Automox go as expected?
Yes
Would you buy Automox again?
Yes
Using Automox
2 - IT, help desk, user support
1 - An IT professional experienced in patch and endpoint management.
- Patch management
- Remote control
- Software management
- Software management through worklets
- Endpoint management through worklets
Evaluating Automox and Competitors
Yes - TeamViewer. TV is just not very secure, especially with their recent hack. For patch management we were using Intune and it just wasn't working, like at all.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
We are a nationwide company so having cloud solutions is imperative to keep our operation running smoothly.
Automox Implementation
- Implemented in-house
Yes - 1) Setup everything
2) Test agent deployment and settings of Automox
3) Deploy to everyone
2) Test agent deployment and settings of Automox
3) Deploy to everyone
Change management was minimal
- Setting the deferral settings for patch management.
Automox Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No we did not. Premium support for us didn't make sense. Automox is running well now and don't foresee the need the premium support.
I've only had one support ticket, but the agent followed up and was great at suggesting solutions and troubleshooting steps.
Using Automox
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Worklets
- Patch management
- Remote control
- Setting deferrals on reboots for patch management
Comments
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