My Autotask Review
October 16, 2019

My Autotask Review

Elvin Thomas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Autotask

We use it for ticket tracking and assigning, and we also use the EPM tool for managing devices.
  • The ability to create multiple groups to assign tickets to.
  • Being able to properly categorize and note tickets.
  • Being able to create and utilize SLA's.
  • It could use easier ways to make the email address used for sending tickets.
  • It has had a positive ROI.
  • We are able to track and assign tickets in an effective way.
It has served us well with what we need from a ticketing system.

Do you think Datto Autotask PSA delivers good value for the price?

Yes

Are you happy with Datto Autotask PSA's feature set?

Yes

Did Datto Autotask PSA live up to sales and marketing promises?

Yes

Did implementation of Datto Autotask PSA go as expected?

Yes

Would you buy Datto Autotask PSA again?

Yes

It has all of the main features of any ticketing system, so it's well suited for those purposes.

Autotask PSA Feature Ratings

Organize and prioritize service tickets
9
Expert directory
9
Service restoration
Not Rated
Self-service tools
8
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
7
Configuration mangement
8
Asset management dashboard
9
Policy and contract enforcement
Not Rated
Change requests repository
9
Change calendar
9
Service-level management
9