1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Avaya UCaaS Reviews
  4. User Review of Avaya UCaaS
Avaya UCaaS, an excellent overall product!
July 27, 2022

Avaya UCaaS, an excellent overall product!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya OneCloud UCaaS

Online meetings with Avaya Spaces (UCaaS) have intensified since the COVID-19 pandemic. These were difficult times at the company, and for almost two years, we worked from home. We use Avaya Spaces as a form of communication in the company for business, virtual managerial, technical and commercial meetings, presentations to clients, and project management. The tool became an integral part of everyone's activities and productivity because it was one of the ways to interact via videoconferencing and keep in touch with business customers. The meetings provide us with a high-quality interface with file sharing, chat, audio, and video capabilities, even with a reasonable internet connection.
  • Easy and great management over the web.
  • Safety.
  • It works in the browser.
  • It's stable and doesn't require a lot of bandwidth.
  • Email invitations.
  • Cloud recording.
  • Sharing content and files, links, notes and chat.
  • It does not allow changing the user's camera background.
  • There are no dark themes available.
  • Significant improvement in meetings with people further away and customers.
  • Reduced unnecessary travel and meeting times.
  • Safer.
Great technical support with multilingual teams and quick phone support that we used to communicate some crashes and suggestions for new features to be implemented in the software in the future.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Cisco Catalyst 2960-X/XR Series Switches, TeamViewer, Odoo, KanbanFlow, Cisco Catalyst 9100 Access Points, Cisco Business Edition 6000 (BE6000), Sophos UTM, Splunk Enterprise Security (ES), Symantec Content & Malware Analysis
Avaya Spaces proved to be very useful, and even with the end of the pandemic and quarantine, we are using it every day and saving on travel and work time. There is other simulation software that is also great, but Avaya Spaces appealed to me better because it is more stable and doesn't occur less frequently in meetings. This software has three license package options and can fit various types of people and organizations' profiles.