Newbie
December 04, 2015
Newbie
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avention
Avention is being used to bring in new business to our organization. It is used across the whole organization. It doesn't address any business problems, really, as most of the information can be found through extensive intel searches on our own. However, having Avention makes it easier to obtain the information as it's in one central location.
Pros
- It provides names of the decision makers (very important)!
- It shows the parent company and lists the locations of all the subsidiaries.
- It allows us to create filters and lists for our research, which is really helpful.
Cons
- What's really needed is email addresses for the decision makers.
- I don't like the white background as it's difficult to read the information. The contrasting colors of grey make it even more difficult.
- Avention should use deeper colors as a background and contrast with brighter colors in the font/text. It would make the perusing of the information easier on my eyes!
- The positive impact is that I'm able to obtain company information (most of the time) within minutes, thus, saving me an exorbinate amount of time.
- The negative impact is that some of the information is incorrect, e.g., addresses, websites, and there aren't email addresses for the decision makers.
Industry reports and they do meet my needs.
D&B Hoovers Feature Ratings
Avention Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
The only times I can think of are the classes I took, which were most beneficial.
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