AVI-SPL
Updated June 12, 2025

AVI-SPL

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

AVI-SPL is our primary contactor for conference room AV equipment, installation, and on site support. I have worked with them in all aspects of conference room technology to include: design, planning, testing, scheduling, installation, troubleshooting, and renovation.

Pros

  • Communication: they are prompt and efficient at answering client questions and rectifying concerns
  • Expertise: most issues are solved quickly and with minimal downtime
  • Avi Spl support is excellent and projects are completed on time and within the scope of work. In cases of equipment delays or rapidly changing work environments they are prompt and professional in their communication.

Cons

  • The only issues I have had were during covid supply chain issues, which is not the fault of AVI-SPL
  • They provide user friendly interfaces and realtime support that saves time in every aspect of technology
yes, the help desk is quick to reply and assist either remotely or with prompt on site service, often next day.
AVI-SPL assisted in designing and installing all of our conference rooms and showing us how to operate them.
AVI-SPL helped us replace our dated poly systems with simpler, more flexible ones

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

for all in one conference room setup/support

Using AVI-SPL

Tlt teams, IT teams, purchasing, general customer conference room resource usage
Avi is an external vendor, we reach out to them for support or assistance with projects
  • Conference Rooms Design
  • Conference room maintenance
  • On site support and troubleshooting
  • Remote help desk access
  • Simplifying conference room design
  • Coordinating with internal and external project teams
  • After hours help desk support
  • After hours remote support
  • Shifting conference rooms to new locations
  • Qsys and Cresteon training
Avi has always been prompt and professional to work with

Evaluating AVI-SPL and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
Focus on simpler, more user friendly solutions with fewer moving parts

AVI-SPL Implementation

AVI-SPL Training

Configuring AVI-SPL

AVI-SPL Support

ProsCons
Quick Resolution
Good followup
None
Yes, it is important to us to have quick resolutions to problems given the size of our organization
When we needed to rapidly get a room working again, avi identified the problem and had techs out the next day to assist.

Using AVI-SPL

Their communication and willingness to assist is very good, making it easy to reach out and schedule on site assistance if needed
ProsCons
Well integrated
Unnecessarily complex
  • Maintenance requests
  • Quotes for new projects
  • Scheduling
  • Pricing
  • Equipment leadtimes

AVI-SPL Reliability

Avi is available 24/7/365
The help desk is 24/7/365

Integrating AVI-SPL

Zoom rooms were easy to setup and maintain
  • Zoom
  • Teams
  • Webex
None
Ask specific questions of Avi and the application admin during the design process, get demos if possible

Relationship with AVI-SPL, LLC

Upgrading AVI-SPL

  • N/a
  • Ease of use
  • Simpler rooms
  • More native teams integration

Comments

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