BigCommerce a great hosted e-commerce solution.
January 29, 2019

BigCommerce a great hosted e-commerce solution.

Jen Garfinkel-Canseco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

BigCommerce is being used as a hosted e-commerce solution for clients selling products online for small and medium-sized businesses and accepting online payments for products sold. BigCommerce is a good solution for e-commerce hosted website solutions when self-hosted is not wanted or not an option and is easy to get set up.

Pros

  • Excellent customer service, I was very pleased at how helpful and responsive they are.
  • Fairly easy and straight-forward setup.
  • Bulk edit feature is awesome (not all ecommerce solutions offer this).

Cons

  • Customization limitations, but that's an issue with any hosted solution.
  • Updates can sometimes be slow in coming.
  • Fewer free themes since last big update which with the limitations on customization means you're spending more out of pocket besides the slightly high monthly fees for a theme that still will need to be customized to properly fit a client's branding.
  • Online Store
Integration with MailChimp was fairly easy to setup, no real problems and it collects email address for newsletters as expected. Integration with Paypal was seamless as well. I have not set it up with any other integration tools at this time, but knowing that customer service is always helpful I have no concerns that if there is an issue it will be easily resolved.
  • Ability to get an e-commerce hosted website solution up and running for a small business quickly and easily with various payment solutions easily integrated.
  • Easy checkout process for customers makes them happy.
BigCommerce I think is easier to use than Shopify for a hosted solution, but Shopify does offer more customization. Both are way better than Squarespace. For self-hosted I prefer WooCommerce for small to medium shops and Magento for large shops. Overall BigCommerce is a decent hosted solution for a small to medium sized e-commerce business.
Not available
B2C
Although BigCommerce is a decent hosted solution for small to mid-sized businesses with less than 100 products, it just is not a good solution for very large stores with 1000s of products. I also don't recommend it for products that have very complex options/attributes as BigCommerce' options section is quite tedious to setup.

BigCommerce Feature Ratings

6.9
Product catalog & listings
9
Product management
9
Bulk product upload
10
Branding
5
Mobile storefront
5
Product variations
6
Website integration
7
Visual customization
5
CMS
6
9.0
Abandoned cart recovery
8
Checkout user experience
10
10.0
eCommerce security
10
8.7
Promotions & discounts
9
Personalized recommendations
9
SEO
8
8.3
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
8
Custom functionality
5

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