Big Commerce is the Best E-Commerce Platform for In-House Business Website Management!
Mary Collins | TrustRadius Reviewer
August 12, 2019

Big Commerce is the Best E-Commerce Platform for In-House Business Website Management!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Pro

Overall Satisfaction with BigCommerce

BigCommerce hosts the company's main e-commerce website. It is used across the whole organization. It is the main sales platform.
  • BigCommerce is easy to set up and use.
  • BigCommerce has excellent customer support.
  • BigCommerce integrates well with many apps.
  • BigCommerce offers many payment options.
  • BigCommerce integrates well with other sales channels.
  • I have issues with the blog commenting and page commenting that have never been resolved. I'd like to see that done better. That's my biggest complaint.
  • Analytics are a little creaky. It's a little hard to access and interpret some statistics, and I don't find the admin interface to it particularly easy to view/use.
  • Having my business email hosted at Big Commerce would be a really nice addition.
  • Being able to do all my accounting through BC would be great too, so I wouldn't have to pay for additional software to handle my business.
  • It allows me to manage my own website without depending much on developers, which is the main reason I went to BC. That is a huge savings in time and money.
  • I can't say that BC has helped me increase traffic to the tpet.com website (as opposed to other platforms I have used--Magento, WordPress, custom). I can't say that it hasn't, though, either. I can't differentiate BC impact on that versus other factors. I know that traffic is a lot less than it used to be, but that's probably not the platform's issue. Nevertheless, I can't say that BC has helped me with that, either.
BC seems to offer ample options to employ as a company grows. Tpet.com just needs help with growth, with getting to the stage of needing to employ those options.
I don't know what an API is. If your question had used the words instead of the acronym or had explained it briefly, I could answer this question. Maybe I don't use that.
  • For Teacher's Pet Publications, I have had an e-commerce website since 1996 or 97. I used Magento for about 10 years, I used Word Press for a year, and years ago I used something called Mail Order Manager. I have also used custom platforms via developers.
  • Magento offered many options and worked well, but it required the use of a developer to make some changes that are more easily done in Big Commerce. Integration with other apps and channels is better in BC than Magento. Magento is a little more robust and a little more geared toward developer use, but I like that BC is geared toward business-owner use. Integrating some third-party software is not possible in BC, whereas it was in Magento.
  • Building my own Word Press site was not difficult. The problem with that was keeping updated all the apps and features I wanted to have. That was a pain in the neck. The eCommerce integration was not nearly as good as BC's either.
  • Tpet.com products are mostly downloads and it works really well for that—for individual kinds of downloads and making bundles. It's excellent. It works well for shipped products, too.
  • Tpet offers backup CDs or printed copy options for the downloadable products, which makes a mixed product. There's no way to charge shipping on the shippable portion of the mixed product, so free shipping for that is the only way to handle it that I know of. It would be great if there were a mixed product option for items or bundles that are both downloadable and shippable.
  • File uploading (via DAV) and file management could be better; I sometimes have a problem getting files where I want them to be and seeing where they are with Cyberduck.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
5
Mobile storefront
8
Product variations
10
Website integration
10
Visual customization
8
CMS
6
Abandoned cart recovery
10
Checkout user experience
8
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
7
SEO
9
Multi-site management
Not Rated
Order processing
9
Inventory management
9
Shipping
6
Custom functionality
8

Using BigCommerce

I have been able to do almost all the things I have wanted to do on the BC platform, without using a developer. Customer service has been excellent to help me with things when I get stuck.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Store setup
  • Product management
  • Page-building
  • Organization of products in the admin. No way to make folders of products; it's just one big list
  • Shipping options on products that have both downloadable and shippable components.
  • Analytics are not as easy as they could be.
Yes - I think so. I know that my store works pretty well on mobile devices, and I do not have to create a separate "mobile store."